Privacy Policy

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Last Updated: 30-01-2026

1. Introduction

Welcome to Sipets.com (“we,” “our,” or “us”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [https://www.sipets.com], make a purchase, or join our Affiliate Partner Program.

By using our Service, you agree to the collection and use of information in accordance with this policy. We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are (Data Controller)

For the purposes of data protection laws, the Data Controller is:

  • Business Name: Sipets

  • Email: support@sipets.com

  • Address: 44 Standard Rd, London NW10 6EU, United Kingdom

3. Information We Collect

We collect several different types of information for various purposes to provide and improve our service to you.

A. Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information, including but not limited to:

  • Identity Data: First name, last name, username.

  • Contact Data: Billing address, delivery address, email address, and telephone numbers.

  • Financial Data: Payment card details (processed securely by third-party payment processors; we do not store full card details).

  • Transaction Data: Details about payments to and from you and other details of products you have purchased from us.

  • Affiliate Data: If you apply to be a partner, we collect your social media handles, website URL, and audience demographics.

B. Technical & Usage Data

We automatically collect information on how the Service is accessed and used:

  • Internet Protocol (IP) address

  • Browser type and version

  • Time zone setting and location

  • Operating system and platform

  • Pages of our Service that you visit, the time and date of your visit, and the time spent on those pages.

4. How We Use Your Data

We use your data for the following specific purposes:

  1. Order Fulfillment: To process and deliver your orders (performance of a contract).

  2. Customer Support: To notify you about changes to our service or resolve issues.

  3. Affiliate Management: To vet applications for our Partner Program and process commission payouts.

  4. Marketing: To provide you with news, special offers, and general information about other goods which we offer (only if you have opted into such communication).

  5. Security: To monitor the usage of the Service and detect, prevent, and address technical issues.

5. Sharing Your Data

We do not sell your personal data. However, we may share your data with trusted third parties to facilitate our services:

  • Service Providers: We may employ third-party companies to facilitate our Service (e.g., hosting providers, maintenance services).

  • Payment Processors: We use third-party services for payment processing (e.g., Stripe, PayPal). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy.

  • Delivery Partners: We share your name, address, and phone number with couriers (such as Royal Mail, DPD, or Hermes) strictly for the purpose of delivering your order.

  • Analytics: We may use third-party Service Providers (like Google Analytics) to monitor and analyze the use of our Service.

6. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy.

  • Order Data: Retained for [e.g., 6 years] for tax and accounting purposes.

  • Marketing Data: Retained until you opt-out or unsubscribe.

  • Affiliate Data: Retained for the duration of the partnership plus a reasonable period thereafter for auditing.

7. Security of Data

The security of your data is important to us. We use SSL (Secure Socket Layer) encryption to protect your personal information during transmission. However, remember that no method of transmission over the Internet, or method of electronic storage is 100% secure.

8. Your Data Protection Rights (UK GDPR)

Under the UK GDPR, you have certain rights regarding your personal data:

  • The right to access: You have the right to request copies of your personal data.

  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate.

  • The right to erasure: You have the right to request that we erase your personal data, under certain conditions.

  • The right to restrict processing: You have the right to request that we restrict the processing of your personal data.

  • The right to object to processing: You have the right to object to our processing of your personal data.

  • The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you.

If you make a request, we have one month to respond to you. Please contact us at support@sipets.com.

9. Cookies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service (such as the Shopping Cart).

10. Third-Party Links

Our Service may contain links to other sites that are not operated by us (e.g., Affiliate social media profiles). If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date at the top of this policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: